Technical Support

If you find yourself with a technical problem, please check our knowledge base for frequently asked questions on our customer support portal. Here you will be able to browse our knwoeldge base. 

If you already have an open ticket and you want to review it online or add comments then you can also do this from here.

You have to log in to submit or update a ticket. if you are an existing customer of Aldous Systems your login will be your email address and you can use Forgot Password to reset your password if you need to. This is completely seperate to your login for our trade website. If you are not an existing customer, then you have the option to register as a new user.

Click here to go to our Customer Support Portal

We also have an old Kowledge Base that is no longer used but has many useful articles. Here is a link to the legacy Knowledge Base http://www.aldoussystems.co.uk/KB

If you could not find the solution you were looking for in our knowledge base then feel free to call or email us on:
+44 (0)1296 719582
support@aldoussystems.zohodesk.com

You can also fill out the form below which will automatically create a case and inform us of the issue. We aim to respond to technical support requests within 24 hours of them being raised. 

Before doing these, we encourage you to run through the following list: 
• Have you checked all the cabling including testing any Cat5e cables for continuity in case of a damaged cable.
• Have you checked you are using the latest firmware and the software for the devices you are having trouble with. 
• Have you tried power cycling the device in question.
• Have you checked the manual for the information you are looking for 
• If this is a control system, have you re-uploaded the project to see if this clears the problem.

 

 

Technical Support Request
First Name  
Last Name  
Email  
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Subject  
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Serial Number  
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Outside of Hours Support

We prefer that you come to us for technical support as it helps us enrich our knowledge base and identify potential future issues. However, we do understand that you might require assistance outside of office hours, especially for urgent matters. 

If this is the case, below we have provided all the technical support resources for the manufacturers we represent. The answer you're looking for may have already been resolved by the manufacturer. We don't mind if you want to email the manufaturer directly, we just ask that you copy us in with support@aldoussystems.zohodesk.com 

2GIG

2GIG


Website: 2GIG

Telephone: (800) 421-1587

Email : NSCInquiries@nortekcontrol.com

2GIG Technical Support

Live Chat

2N

2N


Website: 2N

Telephone: (+420) 261 301 555

2N Technical Support

Go to 2N Wiki

2N FAQ



3CX

3CX

Website: 3CX

Support: 3CX Support

3CX Contact Us



Aldous Home Networks

Aldous Home Networks


Website: Aldous Systems

Telephone: +44 (0)1296 719 582

Email: support@aldoussystems.zohodesk.com

Aldous Systems Knowledge Base



ATEN

ATEN

Website: ATEN

Phone: +44 1753 539121

Email to : support@aten-usa.com



AVLinkPro

AVLinkPro

Website: AVLinkPro

Phone : +1-866-937-2833

Local : 201-518-1558

Email to : support@avlinkpro.com

AVLinkPro Technical Support Portal

Araknis Networks

Araknis Networks

Website: Araknis Networks

Phone: 001 704 909-5229

Email to : techsupport@snapav.com

Hours: 8am to 8pm EST



AvProEdge

AvProEdge

Website: AvProEdge

Phone : +1-605-274-6055

Email to : info@avproedge.com

AvProEdge Technical Support Portal



Binary

Binary

Website: Binary

Phone: 001 704 909-5229

Email to : techsupport@snapav.com

Hours: 8am to 8pm EST



CasaTunes

CasaTunes

Website: CasaTunes

Phone : 001-970-237-3140

Email: support@casatunes.com

CasaTunes Support Informations

Cleerline

Cleerline

Website: Cleerline

Phone : 1-866-469-2487

Faq's : Cleerline FAQ's

Instructional Video



ELAN

ELAN

Website: ELAN

Telephone: 1 (707) 283-5900

Episode

Episode

Website: Episode

Episode Phone : 866-424-4489

SnapAv Phone : 001 704 909-5229

Email to : techsupport@snapav.com

Hours: 8am to 8pm EST



FURMAN

Furman

Website: Furman

Telephone: 1 (707) 283-5900

Email: PowerTechSupport@corebrands.com



Fusion Research

Fusion Research

Website: Fusion Research

Gefen

Gefen

Website: Gefen

Telephone: +1 (800)545 6900 or +1 (818)772 9100

Email: support@gefen.com

Gefen FAQ



Kordz

Kordz

Website: Kordz

Telephone: +44 (0)115 824 6500

Kordz Contact US



Leviton Security & Automation

Leviton Security & Automation

Website: Leviton

Telephone: +1 800 229 7256

Leviton Knowledge Base

Leviton Support



Luma Surveillance

Luma Surveillance

Website: Luma Surveillance

Phone: 001 704 909-5229

Email to : techsupport@snapav.com

Hours: 8am to 8pm EST



Murideo

Murideo

Website: Murideo

Phone: +1 605-330-8491

Email: info@murideo.com

Murideo Support

MSolutions

MSolutions

Website: MSolutions

Phone: +44 (0) 115 824 7000

International : +972-3-7207710

Email: support@m4sol.com

MSolutions Support

NVT Phybridge

NVT Phybridge

Website: NVT Phybridge

Phone: +44 (0) 208 977 6614

NVT Phybridge Support

Penn-elcom

Penn-Elcom

Website: Penn-Elcom

TEL: +44 (0) 191 416 1717
FAX: +44 (0) 191 419 3715

Email: info@penn-elcom.com

Penn-Elcom Contact Us

Platinum Tools

Platinum Tools

Website: Platinum Tools

Toll Free Telephone: +1 800 749 5783
Telephone: +1 805 384 2777

Email: info@platinumtools.com

Platinum Tools Support



Proficient

Proficient

Website: Proficient

Telephone: +1800 472 5555

Email: techsupport@proficientaudio.com

Pulse Eight

Pulse Eight

Website: Pulse Eight

Support Portel : Help & Support

Telephone: +44 (0)1202 413 610

Email: support@pulse-eight.com

Rako

Rako

Website: Rako

Telephone: +44 (0)1634 226666

Email: support@rakocontrols.com 

Rako Technical Information



SpeakerCraft

SpeakerCraft

Website: SpeakerCraft

Telephone: 1 (707) 283-5900 

Email: techsupport@speakercraft.com

Strong Racks

Strong Racks

Website: Strong Racks

Phone: 001 704 909-5229

Email to : techsupport@snapav.com

Hours: 8am to 8pm EST



Sunfire

Sunfire

Website: Sunfire

Telephone: 1 (707) 283-5900 

Email: techsupport@sunfire.com

Triax

Triax

Website: Triax

Telephone: 01443 778 908 and select Option 5

Email: technical@triax.co.uk

Triax Support



Virtual PBX

Virtual PBX

Website: Aldous Systems

Telephone: +44 (0)1296 719 582

Email: support@aldoussystems.zohodesk.com

Aldous Systems Knowledge Base

Visualint

Visualint

Website: Visualint

Phone: 001 704 909-5229

Email to : techsupport@snapav.com

Hours: 8am to 8pm EST



Wirepath Structured Wiring

Wirepath Structured Wiring

Website: Wirepath Structured Wiring

Phone: 001 704 909-5229

Email to : techsupport@snapav.com

Hours: 8am to 8pm EST



Xantech

Xantech

Website: Xantech

Telephone: 1 (707) 283-5900

Email: techsupport@xantech.com

Xantech Support



Yealink

Yealink

Website: Yealink

Free hotline: 0086-592-5702000

Email: ucinfo@yealink.com

Yealink Support



Zektor

Zektor

Website: Zektor

Telephone: (858) 748-8250

Email: support@zektor.com

Zektor Support



 

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