If you find yourself with a technical problem, please check our knowledge base for frequently asked questions on our customer support portal.
If you already have an open ticket and you want to review it online or add comments then you can also do this from the portal.
You have to log in to submit or update a ticket. If you are an existing customer of Aldous Systems your login will be your trade account email address and you can use Forgot Password to reset your password if you need to. If you are not an existing customer, then you have the option to register as a new user.
If you could not find the solution you were looking for in our knowledge base then feel free to call or email us on:
+44 (0)1296 719582
You can also Whats App us during office hours using our office number on +441296719582 and we can convert that chat to a ticket. This is handy if you have a large file such as a video that you want to share with us.
You can also fill out the form below which will automatically create a case and inform us of the issue. We aim to respond to technical support requests within 24 hours of them being raised.
Before doing these, we encourage you to run through the following list:
• Have you checked all the cabling including testing any cables for continuity in case of a damaged cable.
• Have you checked you are using the latest firmware and the software for the devices you are having trouble with.
• Have you tried power cycling the device in question.
• Have you checked the manual for the information you are looking for.