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If you find yourself with a technical problem, please check our knowledge base for frequently asked questions on our customer support portal.
If you already have an open ticket and you want to review it online or add comments then you can also do this from the portal.
You have to log in to submit or update a ticket. If you are an existing customer of Aldous Systems your login will be your trade account email address and you can use Forgot Password to reset your password if you need to. If you are not an existing customer, then you have the option to register as a new user.
Click here to go to our Customer Support Portal
If you could not find the solution you were looking for in our knowledge base then feel free to call or email us on:
+44 (0)1296 719582
support@aldoussystems.zohodesk.com
You can also Whats App us during office hours using our office number on +441296719582 and we can convert that chat to a ticket. This is handy if you have a large file such as a video that you want to share with us.
You can also fill out the form below which will automatically create a case and inform us of the issue. We aim to respond to technical support requests within 24 hours of them being raised.
Before doing these, we encourage you to run through the following list:
• Have you checked all the cabling including testing any cables for continuity in case of a damaged cable.
• Have you checked you are using the latest firmware and the software for the devices you are having trouble with.
• Have you tried power cycling the device in question.
• Have you checked the manual for the information you are looking for.
We prefer that you come to us for technical support as it helps us enrich our knowledge base and identify potential future issues. However, we do understand that you might require assistance outside of office hours, especially for urgent matters.
If this is the case, below we have provided all the technical support resources for the manufacturers we represent. The answer you're looking for may have already been resolved by the manufacturer. We don't mind if you want to email the manufaturer directly, we just ask that you copy us in with support@aldoussystems.zohodesk.com
Website: Aldous Systems
Telephone: +44 (0)1296 719 582
Email: support@aldoussystems.zohodesk.com
Aldous Systems Customer Support
Website: AVLinkPro
Phone : +1-866-937-2833
Local : 201-518-1558
Email to : support@avlinkpro.com
AVLinkPro Technical Support Portal
Website: Araknis Networks
Phone: 001 704 909-5229
Email to : techsupport@snapav.com
Hours: 8am to 8pm EST
Website: Binary
Phone: 001 704 909-5229
Email to : techsupport@snapav.com
Hours: 8am to 8pm EST
Website: Episode
Episode Phone : 866-424-4489
SnapAv Phone : 001 704 909-5229
Email to : techsupport@snapav.com
Hours: 8am to 8pm EST
Website: Luma Surveillance
Phone: 001 704 909-5229
Email to : techsupport@snapav.com
Hours: 8am to 8pm EST
Website: Platinum Tools
Toll Free Telephone: +1 800 749 5783
Telephone: +1 805 384 2777
Website: Pulse Eight
Support Portel : Help & Support
Telephone: +44 (0)1202 413 610
Email: support@pulse-eight.com
Email: sales@compactaudio.co.uk
Website: Strong Racks
Phone: 001 704 909-5229
Email to : techsupport@snapav.com
Hours: 8am to 8pm EST
Website: Aldous Systems
Telephone: +44 (0)1296 719 582
Email: support@aldoussystems.zohodesk.com
Aldous Systems Customer Support
Website: Visualint
Phone: 001 704 909-5229
Email to : techsupport@snapav.com
Hours: 8am to 8pm EST
Website: Wirepath Structured Wiring
Phone: 001 704 909-5229
Email to : techsupport@snapav.com
Hours: 8am to 8pm EST