If you find yourself with a technical problem, please check our knowledge base for frequently asked questions. Many issues have been resolved and their solutions are all catagorised under the respective manufacturers.
Click here to go to our Knowledge Base
If you could not find the solution you were looking for in our knowledge base then feel free to call or email us on:
You can also fill out the form below which will automatically create a case and inform us of the issue. We aim to respond to technical support requests within 24 hours of them being raised.
Before doing these, we encourage you to run through the following list:
• Have you checked all the cabling including testing any Cat5e cables for continuity in case of a damaged cable.
• Have you checked you are using the latest firmware and the software for the devices you are having trouble with.
• Have you tried power cycling the device in question.
• Have you checked the manual for the information you are looking for
• If this is a control system, have you re-uploaded the project to see if this clears the problem.
Outside of Hours Support
We prefer that you come to us for technical support as it helps us enrich our knowledge base and identify potential future issues. However, we do understand that you might require assistance outside of office hours, especially for urgent matters.
If this is the case, below we have provided all the technical support resources for the manufacturers we represent. The answer you're looking for may have already been resolved by the manufacturer. We don't mind if you want to email the manufaturer directly, we just ask that you copy us in with firstname.lastname@example.org
Aldous Home Networks
Telephone: +1 800 472 5555
Email: email@example.com - Canadian Inquiries
Email: firstname.lastname@example.org - International Inquiries
Website: Installers Choice
Telephone: +1 847 391 8200
Telephone: +44 01243 838986
Leviton Security & Automation
Telephone: +1 858 748 8250
Remote Support Session
If one of the Aldous Systrems technical support staff needs to access you computer to show you how to preform a task then you will need to click on the icon below. This will load a small programme called "TeamViewer" that allows us to take over your computer and show you how to perform a certain task to help you. This might be for assisting with programming HAI or BitWise Controls by way of an example.