Welcome to Aldous Systems (Europe) Ltd

Technical Support

If you find yourself with a technical problem, please check our knowledge base for frequently asked questions. Many issues have been resolved and their solutions are all catagorised under the respective manufacturers. 

Click here to go to our Knowledge Base

If you could not find the solution you were looking for in our knowledge base then feel free to call or email us on:
01296 719582
support@aldoussystems.zohodesk.com

You can also fill out the form below which will automatically create a case and inform us of the issue. We aim to respond to technical support requests within 24 hours of them being raised. 

Before doing these, we encourage you to run through the following list: 
• Have you checked all the cabling including testing any Cat5e cables for continuity in case of a damaged cable.
• Have you checked you are using the latest firmware and the software for the devices you are having trouble with. 
• Have you tried power cycling the device in question.
• Have you checked the manual for the information you are looking for 
• If this is a control system, have you re-uploaded the project to see if this clears the problem.

Technical Support Request
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Outside of Hours Support

We prefer that you come to us for technical support as it helps us enrich our knowledge base and identify potential future issues. However, we do understand that you might require assistance outside of office hours, especially for urgent matters. 

If this is the case, below we have provided all the technical support resources for the manufacturers we represent. The answer you're looking for may have already been resolved by the manufacturer. We don't mind if you want to email the manufaturer directly, we just ask that you copy us in with sales@aldoussystems.co.uk 

2N

2N


Website: 2N


Telephone: (+420) 261 301 555

2N Technical Support

Go to 2N Wiki
2N FAQ

Aldous Home Networks

Aldous Home NetworksWebsite: Aldous Systems

Telephone: +44 (0)1296 719 582

Email: support@aldoussystems.zohodesk.com

Aldous Systems Knowledge Base

Araknis Networks

Araknis Networks

Website: Araknis Networks

Phone: 001 704 909-5229


Email to : techsupport@snapav.com

Hours: 8am to 8pm EST

Binary

Binary

Website: Binary

Phone: 001 704 909-5229


Email to : techsupport@snapav.com

Hours: 8am to 8pm EST

CasaTunes

CasaTunes

Website: CasaTunes

Phone : 001-970-237-3140

Email: support@casatunes.com

CasaTunes Support Informations

Gefen

Gefen

Website: Gefen

Telephone: +1 (800)545 6900 or +1 (818)772 9100

Email: support@gefen.com

Gefen FAQ

Leviton Security & Automation

Leviton Security & Automation

Website: Leviton

Telephone: +1 800 229 7256

Leviton Knowledge Base

Leviton Support

Luma Surveillance

Luma Surveillance

Website: Luma Surveillance

Phone: 001 704 909-5229


Email to : techsupport@snapav.com

Hours: 8am to 8pm EST

Penn-elcom

Penn-Elcom

Website: Penn-Elcom

TEL: +44 (0) 191 416 1717
FAX: +44 (0) 191 419 3715
Email: info@penn-elcom.com

Penn-Elcom Contact Us

Platinum Tools

Platinum Tools

Website: Platinum Tools

Toll Free Telephone: +1 800 749 5783
Telephone: +1 805 384 2777
Email: info@platinumtools.com

Platinum Tools Support

Proficient

Proficient

Website: Proficient

Telephone: +1800 472 5555

Email: techsupport@proficientaudio.com

Rako

Rako

Website: Rako

Telephone: +44 (0)1634 226666

Email: support@rakocontrols.com 

Rako Technical Information

SpeakerCraft

SpeakerCraft

Website: SpeakerCraft

Telephone: 1 (707) 283-5900 

Email: techsupport@speakercraft.com

Triax

Triax

Website: Triax

Telephone: 01443 778 908 and select Option 5

Email: technical@triax.co.uk

Triax Support

Visualint

Visualint

Website: Visualint

Phone: 001 704 909-5229


Email to : techsupport@snapav.com

Hours: 8am to 8pm EST

Wirepath Structured Wiring

Wirepath Structured Wiring

Website: Wirepath Structured Wiring

Phone: 001 704 909-5229


Email to : techsupport@snapav.com

Hours: 8am to 8pm EST

Remote Support Session

If one of the Aldous Systrems technical support staff needs to access you computer to show you how to preform a task then you will need to click on the icon below. This will load a small programme called "TeamViewer" that allows us to take over your computer and show you how to perform a certain task to help you. This might be for assisting with programming HAI or BitWise Controls by way of an example. 

Download TeamViewer Full version