Aldous Systems Knowledge Base

If you find yourself with a technical problem, please check our knowledge base for frequently asked questions. Many issues have been resolved and their solutions are all catagorised under the respective manufacturers.

Click here to go to our Knowledge Base

If you could not find the solution you were looking for in our knowledge base then feel free to call or email us on:
01296 719582
support@aldoussystems.co.uk

You can also fill out the form below which will automatically create a case and inform us of the issue. We aim to respond to technical support requests within 24 hours of them being raised.

Before doing these, we encourage you to run through the following list:
• Have you checked all the cabling including testing any Cat5e cables for continuity in case of a damaged cable.
• Have you checked you are using the latest firmware and the software for the devices you are having trouble with.
• Have you tried power cycling the device in question.
• Have you checked the manual for the information you are looking for
• If this is a control system, have you re-uploaded the project to see if this clears the problem.

Technical Support Request Form


Please only click submit button once.

Outside of Hours Support

We prefer that you come to us for technical support as it helps us enrich our knowledge base and identify potential future issues. However, we do understand that you might require assistance outside of office hours, especially for urgent matters.

If this is the case, below we have provided all the technical support resources for the manufacturers we represent. The answer you're looking for may have already been resolved by the manufacturer. We don't mind if you want to email the manufaturer directly, we just ask that you copy us in with support@aldoussystems.co.uk

2N

2N Website: 2N

Telephone: (+420) 261 301 555

2N Technical Support Portal - Requires login

2N FAQ

Aldous Home Networks

Aldous Home Networks
Website: Aldous Systems

Telephone: +44 (0)1296 719 582

Email: support@aldoussystems.co.uk

Aldous Systems Knowledge Base

Axium

Axium Website: Axium

Telephone: +64 09 377 4600

Axium How To

Axium How To Videos

BitWise Controls

BitWise Controls Website: BitWise Controls

Telephone: +1 800 229 7256 or +1 504 736 981

Email: SASupport@leviton.com

BitWise Dealer Support Center

Channel Vision

Channel Vision Website: Channel Vision

Telephone: +1 800 840 0288 or +1 714 424 6500

Email: techsupport@channelvision.com

Channel Vision Knowledge Base

DrayTek

DrayTek Website: DrayTek

Telephone: +886 3 5972727

Email: support@draytek.com

DrayTek FAQ

Emphasys

Emphasys Website: Emphasys

Telephone: +1 800 472 5555

Email: wadebussey@gmail.com - Canadian Inquiries

Email: simon.spears@corebrands.com - International Inquiries

Forté A-Bus

Fort A-Bus Website: Fort A-Bus

Telephone: +612 9387 5000

Email: sales@forte-electronics.com

Fort A-Bus Tech Tips

Gefen

Gefen Website: Gefen

Telephone: +1 (800)545 6900 or +1 (818)772 9100

Email: support@gefen.com

Gefen FAQ

iDocx

iDocx Website: iDocx

Telephone: +1 855 464 3629

Email: Sales@idocxonline.com

iDocx Support

Installers Choice

Installers Choice Website: Installers Choice

Telephone: +1 847 391 8200

Email: technical@installerschoice.com

JCC

JCC Website: JCC

Telephone: +44 01243 838986

Email: technicalsupport@jcc.co.uk

Leviton Security & Automation

Leviton Security & Automation Website: Leviton

Telephone: +1 800 229 7256

Leviton Knowledge Base

Leviton Technical Support Email

Platinum Tools

Platinum Tools Website: Platinum Tools

Toll Free Telephone: +1 800 749 5783
Telephone: +1 805 384 2777

Platinum Tools Support

Proficient

Proficient Website: Proficient

Telephone: +1800 472 5555

Email: techsupport@proficientaudio.com

Proficient Resource Center - Requires Login

Rako

Rako Website: Rako

Telephone: +44 (0)1634 226666

Email: support@rakocontrols.com

Rako Useful Information

ReQuest

ReQuest Website: ReQuest

Telephone: +1 800 236 2812

ReQuest Support

ReQuest Knowledge Base

SpeakerCraft

SpeakerCraft Website: SpeakerCraft

Telephone: +1 800-448-0976

Email: techsupport2@speakercraft.com

SpeakerCraft Resource Center - Requires Login


Triax

Triax Website: Triax

Telephone: 01443 778 908 and select Option 5

Email: technical@triax.co.uk

Triax Support

Visualint

Visualint Website: Visualint

Telephone: 01905 570599

Visualint Support

Voco

Voco Website: Voco

Telephone: +1 888 879 8626

Email: support@myvoco.com

Voco Forum

Voice Viper

Voice Viper Website: Voice Viper

Telephone: +1 855 483 6352

Email: support@voiceviper.com

Zektor

Zektor Website: Zektor

Telephone: +1 858 748 8250

Email: support@zektor.com

Remote Support Session

If one of the Aldous Systrems technical support staff needs to access you computer to show you how to preform a task then you will need to click on the icon below. This will load a small programme called "TeamViewer" that allows us to take over your computer and show you how to perform a certain task to help you. This might be for assisting with programming HAI or BitWise Controls by way of an example.

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